If you operate a painting & decorating business, you’ll understand the value of answering calls as quickly as possible. Missed calls lead to missed business opportunities – which you can’t afford in such a competitive landscape. You must be on the ball at all times, and a painter’s answering service is the exact solution you’re looking for.
What is a painter’s answering service?
A painter’s answering service is when you outsource customer support services to a virtual team of receptionists. It allows the painter (you) to continue with your job while a virtual team answers all of your calls or responds to live chat messages from your website. The service is built around your job as a painter, so all of the responses are designed with this in mind.
Why do painters need an answering service?
Painting and decorating jobs take hours to finish with minimal breaks in between. You can only answer calls on your breaks – doing so in the middle of a job looks unprofessional. As such, you regularly end up with missed calls and have to follow people up. By the time you get around to this, you’ve lost prospective customers.
A painter’s answering service is always operational, so your calls are picked up right away. Prospects aren’t left hanging as your virtual team will listen to them, provide tailored responses laid out by you beforehand – and could even book them in for further consultations or projects. You no longer have tons of missed calls and don’t have to worry about leads slipping away from you.
Do painters need a 24/7 answering service?
Yes – having a 24/7 answering service will always be beneficial for painters and decorators. You can’t control another person’s schedule; someone may decide they need an emergency painter late at night or early in the morning. They’ll be looking for someone who answers calls 24/7, so this answering service puts you in the prime position to claim their business. While your rivals are sleeping, you’ve booked a new project and can earn more money.
Do I need a bilingual answering service for my painting & decorating businesses?
Of course! The US is far more bilingual than you think and large swathes of the population speak Spanish. Being able to cater to their first language improves customer service and helps you tap into the Hispanic community. This paves the way for more job opportunities as you can focus on Spanish-speaking clients as well as English-speaking ones.
5 reasons painters need an answering service
If you’re still wondering why a painter needs an answering service, we’ve got 5 reasons that will explain the true benefits:
- Answer calls while you work – Don’t worry if your phone goes off while you’re working; an answering service handles your calls so you can remain productive and professional.
- Improve your brand image – Answering services make your painting & decorating company look a lot bigger and more impressive by posing as a receptionist team. This gives your brand image a boost and builds trust with prospects.
- Get better reviews from clients – Customers will rate you highly when you constantly respond to messages immediately. They’re more likely to post positive online reviews, which helps your business grow.
- Be available 24/7 – A customer could call at any time, so an answering service means you’ll be there whenever they need you!
- A smart investment – This is a cost-effective investment when compared with the alternatives. Either you don’t spend money and have to answer every call yourself (which leads to productivity issues and loads of missed calls) or you build an in-house team (which costs much more money). Painter’s answering services deliver a customer support team with minimal investment.
How do I choose the right answering service for a painting & decorating company?
It’s simple, think about what you need from an answering service. What sort of features or functions are important to you? This may include any of the following:
- 24/7 responses
- Scripted responses written by you
- New customer intake following your instructions
- Bilingual support methods
- Call answering and live chat message answering
- All calls/data recorded and sent to you
You’ll also want a professional service with experience handling painting & decorating companies. That’s why our home services answering solution is perfect. It’s designed to work with home services, including painting & decorating companies. We’ve got everything you need in one place, so contact Moneypenny today!
