Phone Answering Service
Live answering so good callers think they’re talking to you
Our team answers calls exactly like you with the help of clever technology built by us. What we offer goes way beyond templated scripts. With our flexible support, callers are blown away by the level of service you provide.
We employ incredible people so you don’t have to
With experienced and professional people always available to answer calls, the beauty of a service like ours is that you’re only ever paying for support you actually need to roll out the red carpet and capture every opportunity with ease.
We make a point of matching you with the right receptionist based on personality and skill set - so they complement the way you like to work.
Send calls to us whenever you need support; all the time or just when your phone is busy or unanswered - you choose.
Answering in your company name, we’ll transfer the caller to you, or diligently take a message and send it immediately.
Wherever you’re working, our portal allows you to update your availability and view past calls & messages at the touch of a button.
Join the 21,000 businesses already on board
Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.
Here’s how our Phone Answering Service works
Tell us all about your business
To sound just like you means knowing all about you and your business. The Welcome Call is your opportunity to brief us on how you would like calls to be answered and all the detail that matters to you.
Forward your calls
You control and are able to make changes to whichever calls we answer at any time - choose to only send calls to us when your line is busy or unanswered, or let us handle all calls. We can have you set up and ready to go within 24 hours.
Impress callers with a personalized service
Unlike other providers, our system allows us to follow different call handling instructions chosen by each of your employees. This means we can either transfer calls (even via Microsoft Teams) or send messages immediately via SMS or email, effortlessly.
What our clients say
The home of passionate & can-do people
We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks. We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your Moneypenny Receptionist the keys to your business, we’ll treat it like our own and make you shine.
Moneypenny’s global HQ: the place all of our receptionists call home.
Integrated with all your software favorites
Automate the repetitive task of logging your Moneypenny messages, appointments and more in your own systems so you can act fast, knowing everything’s in one place.
You may have spoken to Moneypenny already, but never realized.
recognized for over a decade as a Top 100 Best Company to Work For
calls & chats looked after on behalf of sole traders to global enterprises
the world’s leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly by our team around the clock