Virtual Receptionist Services
Tailored services for the home services sector
Our experienced receptionists provide seamless support where you need it most.
Virtual Receptionist Service
Virtual receptionists ready to answer the calls you can’t get to
Outsource some or all of your chats to trained agents
Capture every opportunity in the most cost-effective way possible
Your US-based, handpicked receptionist is available whenever you need
Virtual receptionists for you from our specialist sector teams
After all, they’re going to be a key part of your business
Scalable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce ‘the noise’ so you can focus on customers
Keep your core team working efficiently without distraction, we’ll look after the rest
Be open around the clock
Capture new inquiries in your sleep as we’re here for you 24/7
Grow faster & drive more inquiries
Gain a competitive edge by capturing more new business & providing a better service
Virtual Receptionist Service
Ready and waiting to take your calls are your Virtual Receptionists. The front line for businesses just like yours, they know the industry inside out and understand the value in every call. Briefed by you, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your clients with every interaction.
Capture every customer by always being available
Operate a seamless and efficient business while keeping overheads to an absolute minimum
Smarten up your Virtual Receptionist Service and ensure outstanding service delivery
Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximize every dollar you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of
41% of chats result in a new inquiry
Proven to generate 6x more engagement with website visitors
Customers are increasingly expecting chat to be available on your website
The home of passionate & can-do people
We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks. We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of virtual receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend us the keys to your business, we’ll treat it like our own and make you shine.
Moneypenny’s global HQ: the place all of our receptionists call home.
What our clients say
Although our company has grown quickly, we’re still a small business at heart. We take our customer service and reputation very seriously and Moneypenny offers a consistency that we haven’t found with previous providers. Their portal is also a fantastic feature that our technicians use daily to contact Lacey, our Moneypenny Receptionist, and keep on top of incoming jobs. We would absolutely recommend Moneypenny to other businesses.
Jake Mehle, Vice President, Charleston Heating and Air
HVAC Answering Service
At Moneypenny, we provide answering services to a range of HVAC businesses, whether they need our support during the working day, after-hours or 24/7. With dedicated receptionists on hand to ensure no business opportunity is missed, our HVAC clients are always available to their customers whenever there’s an issue to report.
Roofers Answering Service
Roofing contractors are often in a position where they’re unable to answer calls or respond to customers - but this can mean lost business. Our contractor clients rely on their Moneypenny Receptionist to capture every new sales inquiry and provide outstanding service on their behalf, even when they’re up a ladder.
Plumbers Answering Service
We’re proud to provide a number of plumbers with our call and live chat answering services. Offering flexible 24/7 support, our plumbing clients are able to secure incoming prospective business and make sure those all-important emergency jobs are in the safe hands of real people – even out of hours.