Our expert receptionists, superpowered by our AI technology, follow your custom scripts to deliver a warm, professional experience that keeps your customers happy and your business thriving.
Setup is easy and activation is instant. Just tell us about your business and how you'd like your calls to be handled. We'll work with you to create your custom scripts so your receptionist can fulfill calls (from appointment scheduling to payment taking) as confidently as any member of your in-house team.
We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us. We offer 24/7 as standard in all our answering plans so you can choose whether to forward all calls to us or just the ones you're unable to answer.
The moment a call comes through, our receptionists follow your custom script so calls are answered and fulfilled exactly the way you want whether thats qualifying leads, scheduling appointments, sending leads straight into your CRM system or taking payment.
Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).
Real caller conversations with names & information anonymized for data protection purposes
We drop leads directly into your CRM, so everything’s in one place.
We schedule appointments directly into your calendar on your behalf.
We process your orders and take payments from your customers.
Provide us with a link to an existing form and we’ll complete it when instructed.
Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
We setup a daily/weekly contact list based on which team member is on-call that day, to define where calls are directed.
Our warm and professional receptionists act as a seamless extension of your team.
We announce the caller on transfer as standard, with the option to choose blind transfer if you prefer.
Your callers will experience exceptional service, whether they speak English or Spanish.
Give us scripted responses to work from, so calls are answered the way you want.
We’re on hand some or all of the time, day and night, 365 days a year.
There is no limit to the amount of information our receptionists can take from your callers.
Add as many employees and call types to your account as you need for us to reference.
We will send messages to you instantly by email, text or both (you choose).
Manage your service, view calls and messages, and more in your portal dashboard.
We provide a toll-free or local number for you to forward your existing business number to.
Our system will instantly recognize repeat callers so we know to handle them differently.
We shorten your conversion window by calling and qualifying every lead for your team to close with confidence.
Ideal for working on the go, check messages, make real-time changes and so much more.
Our support team are here to help you with all aspects of your service.
We only require one month’s notice to terminate your service.
Easily connect callers straight through to the right member of your team.
Calls transfer smoothly to our real people whenever needed.
Confidently manage up to 20 calls happening at the same time.
Easily create tailored journeys so every caller reaches the right place.
Build and maintain a centralized hub to ensure accurate, consistent answers.
Pick from our proven range of AI personalities to match your business style.
Make your AI unmistakably yours by cloning real voices from your team.
Your AI can follow up with a text, or update you instantly via SMS.
Track caller behavior and trends with real-time analytics.
Rely on dedicated experts for fast, friendly support whenever you need it.
Stay flexible with one included change request every month.
What sets our Phone Answering Service apart is the powerful layer of AI working behind the scenes.
Impressed callers
AI helps us identify returning callers for effortless continuity and support
Instant information
KnowledgeBase surfaces the right company details, right on cue
Smarter message-taking
MessageMaker drafts summaries instantly for quicker follow-up
Faster call routing
Our AI can even act like an IVR, triaging calls before we handle them
How does AI superpower my Moneypenny Receptionist
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
What is a virtual answering service?
How does Moneypenny know who the call is for?
Do all my calls have to be answered by Moneypenny?
How will Moneypenny Virtual Receptionists deal with members of my team if they're working remotely?
Does Moneypenny keep a log of my past messages?
Can you speak with my customers in different languages?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
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