Running a successful glass repair business depends on having the best customer service possible. This begins with the first point of contact; you must promptly respond to prospective customers when they ring up. Unfortunately, you’re often busy handling different projects for existing clients – and that’s where an answering service for glass repair businesses comes in very handy.
What is this service and how does it benefit your company? We answer all the biggest questions so you can see the advantages of glass repair answering services.
What is an answering service for glass repair companies?
In simple terms, a glass repair answering service means you have dedicated receptionists and customer service advisors answering calls and messages for your company. You get to focus on handling all the different glass repair projects on your schedule while a virtual team takes calls from new leads or existing clients.
Why do glass repair companies need an answering service?
As noted above, most of your time is spent handling projects. Hours upon hours will be spent repairing glass windows or structures for clients, leaving you without much time to pick up calls or respond to live chat messages. This means you miss out on new leads and your business falters.
With a professional home services answering solution, you never miss big opportunities. You can keep working on multiple projects per day, ensuring you still earn as much money as possible. At the same time, an answering service handles every call and inquiry, meaning you don’t lose leads and can use them to respond to prospects and schedule more projects!
Do glass repair companies need a 24/7 answering service?
Yes! Glass repair companies will regularly be called for emergency jobs. When windows or glass structures break, they typically need to be repaired ASAP. A family is unsafe if one of its windows has broken – not to mention this breach can let in the elements. Glass fittings must be repaired quickly, so you need someone to answer your emergency calls regardless of the time.
A 24/7 answering service means you never miss a call. Someone can phone your business and receive an immediate response no matter how late it is. Glass repair businesses are highly competitive and it’s sometimes a case of first come first serve. If a prospect rings your number during the early hours of the morning – and you don’t respond – they’ll immediately move to the next business. You need to pick up the phone, so you need a 24/7 glass repair answering service!
Do I need a bilingual answering service for my glass repair business?
Yes – this is something you may see as unnecessary, but did you know the United States is the country with the 5th largest number of native Spanish speakers in the world? This puts it above many countries where Spanish is the first language, so you must cater to clients like this.
Our answering service for glass repair businesses is fully bilingual and we can answer calls or respond to live chat messages in English or Spanish. It’s a simple way to cater to a huge chunk of the market and helps your business locate some new customers.
5 reasons glass repair businesses need an answering service
You should see the benefits of glass repair answering services by now, but here are five points to recap why you need one:
- Save money – Gain a 24/7 receptionist team at a fraction of the cost of hiring full-time staff!
- Stop missing out on leads – An answering service will help you capture more leads and stop prospective clients from slipping through your grasp when you’re busy.
- Enhance the customer experience – Leave all customers with the best possible experience as they’re never waiting around for calls or messages to be answered.
- Boost your online review score – Prompt responses and an excellent customer experience lead to higher online review scores, nudging you ahead of the competition.
- Maximize your earnings – Using an answering service gives you more time to complete more projects while also ensuring you capture more leads. It all adds up to bigger earnings and more profits for your company.
How do I choose the right answering service for a glass repair company?
First of all, pick an answering service dedicated to home service businesses – like our home services answering service. This ensures you’ve got receptionists who know how to deal with your customers and answer the questions they’re likely to ask.
Moreover, look for glass repair answering services with all the features you need. This should include a 24/7 call answering service, bilingual capabilities, customized responses made by you, and live chat answering.
If you’d like to learn more about our glass repair answering services, get in touch with Moneypenny today and we’ll get the ball rolling!
