Moneypenny has been awarded the highly sought-after Better Business Bureau (BBB) A+ accreditation.
The BBB aims to create an ethical marketplace where buyers and sellers trust each other. To help people find and recommend businesses, brands and charities they can trust, the BBB tracks more than 5.4 million businesses on BBB.org and assigns a rating to each, ranging from A+ to F. This rating system is based on 16 specific factors, including factual information such as business history and status of business licenses, alongside consumer feedback, including the number and nature of consumer complaints and response.
Chris Hadley, President/CEO of the Better Business Bureau Serving Central SC and Charleston commented: “We work to help consumers find information on the businesses, brands, and charities they can trust. Businesses like Moneypenny that earn our A+ accreditation maintain a strong commitment to their reputation by providing excellent service every time.”
“We are delighted to have been awarded the very prestigious A+ accreditation from Better Bureau Business,” said Joanna Swash, Global CEO of Moneypenny. “At Monepenny, we continuously strive to exceed expectations, and pride ourselves on delivering exceptional customer service with both amazing people and cutting edge technology.”
Moneypenny helps businesses earn new and retain existing customers by offering a customized suite of inbound call and customer contact services. From a state-of-the-art facility in Charleston, South Carolina, and the UK, Moneypenny manages more than 15 million calls, chats, text messages, and emails for more than 13,000 clients annually.
Moneypenny was awarded the prestigious Queen’s Award for Enterprise in Innovation in 2008 and was recognized by The Sunday Times as one of the ‘100 Best Companies to Work For’ an astonishing five times, including top 5 listings in 2015 and 2017. Moneypenny’s charitable arm helps unemployed and underserved young women in the local community find new opportunities in life and work through its ‘We Mind The Gap’ initiative.