Phone Answering Service
Phone answering delivered by someone you know and trust
We don’t just provide awesome people to work exactly as if based in your business, we also answer calls as confidently and knowledgeably as you, with the help of our proprietary technology. This unique combination means we’re the only provider who can truly say we are a seamless extension of you and your team.
Here’s why our phone answering service is different
Here’s why our phone answering service is different
Awesome, US-based people you’d happily employ yourself
Bespoke call handling software so we sound exactly like you
A perfected, one-of-a-kind phone answering environment
Amazing people with a positive approach
- Hand-picked to work for us
- Trained to a gold standard
Our rigorous recruitment and training process ensures our people all know how to deliver outstanding service. So we can make sure this happens on every call, our receptionists sit in close-knit teams, allowing them to knowledge share and ensure overall quality remains exceptionally high.
Anyone can answer the phone. The way we handle your calls is unlike any other provider.
How we know the call is for you
We’ll have everything we need to answer calls exactly as if based in your business, because your company information presents automatically when a call comes through, allowing us to be just as knowledgeable as any member of your in-house team.
We can tell if they’ve called before
If you have VIPs that call regularly, or pesky cold calls that you would rather let ring out, just tell us. Our technology is able to identify their name (so we don’t need to ask again), who they previously called for and why, meaning we can handle every call to your exact requirements.
We're able to have a free-flowing conversation
We never limit our conversations to a script, it’s just not how we do things. We prefer to have a free-flowing conversation with callers, which we can do by having all of the information you think we need to know at the ready; from addresses and directions, to product information and more.
We carry out the necessary steps to complete the call
We’re able to send pre-qualified inquiries directly into your CRM or book appointments. Unlike a traditional receptionist, our technology allows us to transfer calls to you in-office or at home; if you’re unavailable we’ll send a message by email or text (you choose).
Real caller conversations with names & information anonymised for data protection purposes
An office dedicated to delighting callers
Over the past 20 years, we’ve created the perfect environment for answering calls - from how our desks are designed to the materials we use, everything centers around callers and giving them the best possible experience, without any noise in the background. For our people, it’s a stunning place to call home.
- Sound absorbent materials throughout
- The best Jabra headsets & tech equipment
- Collaborative honeycomb desk layouts
- Natural light levels
- Lots of human touches including drink stations & a wellbeing room
FAQs
Request pricing
Next steps:
- Request pricing
- Discuss your needs
- Make an informed decision
You could be briefing us today.
Call 0333 009 8329.