Capture every opportunity and deliver the very best service

We give you real people - dedicated Moneypenny Receptionists - to answer calls and live chat exactly as if based in your office.

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Trustpilot rating Clutch - Top answering services 2019 Clutch - Top virtual receptionist services 2019
Ceri, Moneypenny Receptionist

Call Answering & Live Chat provider to the real estate industry

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    Work remotely

    Have calls & messages sent to you and your team

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    Capture all inquiries

    Never miss an opportunity again

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    Save money

    Make significant savings vs. hiring a receptionist

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    Improve service

    Be available 24/7 & gain a competitive edge

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    Work efficiently

    Free up time for you and your team

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    FREE trial

    Try our service with no obligation to continue

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    UK's #1

    Thousands of businesses trust us to keep their customers happy

Mel, Moneypenny Receptionist.

Call Answering

You will have a dedicated Moneypenny Receptionist and small supporting team to look after some or all of your calls, whenever you need. Fully briefed by you, we’ll answer calls in your company’s name and send detailed messages back to your remote working team.

tick 30% increase in calls over the last 5 years
tick 34% of calls are new sales inquiries
tick 47% of customers choose to call

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your brand. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.

Keep in touch

Update your receptionist on the move with the Moneypenny app.


Live Chat

Our acclaimed people & technology solution allows you to manage incoming chats remotely whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to manage on your behalf.

tick 6x more engagement with website visitors
tick 53% of chats take place out of hours
tick 30% of chats generate a new inquiry

Tell us how you prefer to chat

Brief us on how you like to work during your Welcome Call so we’re ready to chat whenever you need us.

Add Live Chat to your website

Don’t worry, it’s a completely untechy job that you or your website host can do in minutes.

Be available to chat 24/7

Rely on us to represent you perfectly whenever you and your team are unavailable.

Get your quote

We’ll base your quote on the service you’re looking for and the times you need support. We don't do long-term contracts or per minute billing; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your free quote.


Alternatively, call us on 866.202.0005. We like to talk.

What our clients say

We have ambitious growth goals, and with Moneypenny’s support we have complete peace of mind every call is being answered. Their people work in such a happy environment, you can even hear it in the sound of their voices, and that mirrors our business perfectly.

Gaven Swan, COO, Keller Williams

Your burning questions

  • How many calls and chats will you answer during our trial?

    The simple answer is all or as many as you want. Afterwards we will recommend a plan based on your needs, working with you to establish the most cost-effective way to manage your calls and chats.

  • What is the cost of your service?

    This depends on your requirements. We will discover how much support you need during your trial. There is no setup cost.

  • What are your opening hours?

    We manage calls and live chat 24/7. You can choose to let us handle your calls and chats all of the time, or just when you’re too busy to. It’s entirely up to you.

  • Who will answer my calls and chats at Moneypenny?

    You’ll be given your own Moneypenny Receptionist, who you’ll have the opportunity to chat to during your Welcome Call. This is an opportunity to tell them all about your company, your employees and how you like to work.

  • How do I divert my calls and chats?

    Our client onboarding team will liaise with both your line provider and web manager to divert your calls and set up Live Chat on your website.

  • Who answers my calls and chats out of hours?

    We answer calls and chats 24/7. As with all of our clients, your calls and chats will be handled by dedicated Moneypenny Receptionists – no matter the day or time.

Moneypenny is fully operational and ready to support you

Most people have spoken to Moneypenny. Few realize it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

BBB BBB Trustpilot rating


Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.

We're open for business

Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.

Secure & encrypted network

We have all the necessary technical capabilities in place to ensure your data remains safe while our team look after calls & chats off-site.

Get in touch

Find out how many inquiries we'll help you capture. Call today on 866.202.0005.